1.1. What these terms cover.

These are the terms and conditions on which we supply services to you ("Services"), which include a remote medical consultation ("Consultation") and medical advice and/or providing a prescription for medication.

1.2. Why you should read them

. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact usto discuss.

Information about us and how to contact us

2.1. Who we are

We are Rajinder Rathoretrading as Prescribe Hub a sole trader established in England and Wales. Our address is20 Lansdowne House, Wilmslow Road, Didsbury, M20 6UJ.

2.2. How to contact us

You can contact us by telephoning 07947 216129 or by writing to us at support@prescribehub.co.uk

2.3. How we may contact you

. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. "Writing" includes emails.

When we use the words "writing" or "written" in these terms, this includes emails.

Our contract with you

3.1. Warning

If you provide false or misleading information at any time when using our website or as part of the Consultation, then a prescription may be issued which could have severe and potentially life threatening consequences or medical conditions may be missed or mis-diagnosed. We do not have access to your medical files or history and therefore rely on the information you provide. By using this website or the Services and consenting to these terms, you agree not to provide false, inaccurate or misleading information at any time. To do so, would be a breach of these terms.

3.2. How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.3. If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Services or because we are unable to meet a deadline you have specified.

3.4. Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5. We only sell to the UK

Our website is solely for the promotion of our Services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

Our Services

4.1. Arranging provision of the Services

When you place your order you will select the time for the Consultation from available times shown on our website and the mode of communication for the Consultation. We are not responsible for any platform through which the Consultation is provided. You must ensure that you are available at the arranged time for the Consultation and have appropriate and adequate signal and/or connection to receive the Consultation via your chosen means of communication.

4.2. We are not responsible for delays outside our control.

If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.

4.3. If you do not re-arrange supply

If you are not available for the supply of the Consultationas arranged or if, after a failed supply of a Consultation to you, you do not re-arrange a Consultation we will contact you for further instructions and we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange a Consultation we may end the contract and paragraph 10.2 will apply.

Your legal rights if we supply Services late.

You have legal rights if we supply any Services late. If we miss the deadline for any Services then you may treat the contract as at an end straight away if any of the following apply:
4.4.1. we have refused to supply the Services;
4.4.2. delivery within the deadline was essential (taking into account all the relevant circumstances); or
4.4.3. you told us before we accepted your order that delivery within the deadline was essential.

Setting a new deadline for supply.

If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under paragraph 4.4, you can give us a new deadline for supply, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

Ending the contract for late delivery.

If you do choose to treat the contract as at an end for late delivery under paragraph 4.4 or paragraph 4.5, you can cancel your order for any of the Services. We will refund any sums you have paid to us for the cancelled Services.

4.7. What will happen if you do not give required information to us

We may need certain information from you so that we can supply the Services to you, for example,to confirm your identity and information relating to any current medication you are taking, your medical history, allergies. This will have been stated in the description of the Services on our website. We will contact you to ask for this information or request it during a Consultation. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and paragraph 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of them, if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

4.8. Reasons we may suspend the supply of Services to you.

We may have to suspend the supply of a Services to:
4.8.1. deal with technical problems or make minor technical changes;
4.8.2. update the Services to reflect changes in relevant laws and regulatory requirements;
4.8.3. make changes to the Services as requested by you or notified by us to you (see paragraph 6).

4.9. Your rights if we suspend the supply of Services

We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. If we have to suspend the Servicesfor longer than 72 hours. You may contact us to end the contract for the Services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 72 hours and we will refund any sums you have paid in advance for the Services in respect of the period after you end the contract.

4.10. Passing information to your GP

Following a Consultation, we may forward any information obtained during your Consultation which we deem relevant to your general practitioner. Information may include what medication was prescribed and for how long, any changes to your regular medication, any monitoring requirements and any new allergies or adverse reactions. We will not be responsible for updating your medical records or history.

Your rights to make changes

5.1. If you wish to make a change to the Services you have ordered, including the time or mode of Consultation please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 8).

Our rights to make changes

6.1. Minor changes to the Services

We may change the Services:
6.1.1. to reflect changes in relevant laws and regulatory requirements changes regarding prescribing medication privately; and
6.1.2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Services.

6.2. More significant changes to the Services and these terms

In addition, as we informed you in the description of the Services on our website, we may make the following changes to these terms or the Services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Services paid for but not received.

Providing the products

7.1. As part of the Services where there is a medical need we may issue a prescription for products and/or medication ("Prescription").
7.2. The prescriber is Rajinder Rathore who is regulated by the General Pharmaceutical Council of Great Britain (GPhC) and is a Pharmacist Independent Prescriber with registration number 2205762.
7.3. If we deem a Prescription is necessary, this will be made aware to you as part of the Consultation and we will ask your instructions as to whether you wish for the Prescription to be sent:
7.3.1. directly to you by post; or
7.3.2. by fax to the registered pharmacy of your choice.
7.4. We may need to contact your general practitioner if further information or confirmation of information is needed before we can issue a Prescription.
7.5. We are not responsible for providing products and/or medication following a Prescription issued by us as part of the Services.
7.6. We will not send any products or medication to you and you are responsible for collecting any products or medication issued under a Prescription and paying any costs for such products and/or medication.

Your rights to end the contract

8.1. You can always end your contract with us.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1. If what you have bought is mis-described you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back), see paragraph11;
8.1.2. If you want to end the contract because of something we have done or have told you we are going to do,see paragraph8.2;
8.1.3. If you have just changed your mind about the Services, seeparagraph8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
8.1.4. In all other cases (if we are not at fault and there is no right to change your mind), seeparagraph8.6.

8.2. Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out at paragraphs 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1. we have told you about an upcoming change to the Services or these terms which you do not agree to (see paragraph 6.2);
8.2.2. we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
8.2.3. there is a risk that supply of the Services may be significantly delayed because of events outside our control;
8.2.4. we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 72 hours; or
8.2.5. you have a legal right to end the contract because of something we have done wrong.

8.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products and services bought online you have a legal right to change your mind within 14 days and receive a refund.These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4. When you don't have the right to change your mind

You do not have a right to change your mind in respect of Services, once these have been completed, even if the cancellation period is still running.

8.5. How long do I have to change my mind?

How long you have depends on what you have ordered and how it is delivered. In respect of services, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.

8.6. Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind (see paragraph8.1), you can still end the contract before the Services are completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before the Services are completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) £10 as compensation for the net costs we will incur as a result of your ending the contract.

How to end the contract with us (including if you have changed your mind)

9.1. Tell us you want to end the contract

To end the contract with us, please let us know by doing one of the following:
9.1.1. Phone or email. Call on 07947216129 or email us at support@precribehub.co.uk. Please provide your name, details of the order and, where available, your phone number and email address.
9.1.2. Online. Complete the form [CANCELATION FORM] on our website.
9.1.3. By post. Print off the form [CANCELATION FORM] and post it to us at the address on the form.Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2. How we will refund you

We will refund you the price you paid for the Services, by the method you used for payment. However, we may make deductions from the price, as described below.

9.3. Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.4. When your refund will be made.

We will make any refunds due to you as soon as possible.If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind

Our rights to end the contract

10.1. We may end the contract if you break it.

We may end the contract for Services at any time by writing to you if:
10.1.1. you do not make any payment to us when it is due;
10.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services, for example, any current medication you are taking, your medical history, allergies;
10.1.3. you do not, within a reasonable time, allow us to supply the Services or are unavailable for the Consultation as arranged.

10.2. You must compensate us if you break the contract

. If we end the contract in the situations set out in paragraph10.1 we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you £10 as compensation for the net costs we will incur as a result of your breaking the contract.

10.3. We may withdraw the Services

We may write to you to let you know that we are going to stop providing the Services and will refund any sums you have paid in advance for Services which will not be provided.

If there is a problem with the Services

11.1. How to tell us about problems.

If you have any questions or complaints about the Services, please contact us. You can telephone our customer service team at07947216129 or write to usat support@prescribehub.co.uk.

Price and payment

12.1. Where to find the price for the Services.

The price of the Services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Services advised to you is correct. However please see paragraph 12.3 for what happens if we discover an error in the price of the Services you order.

12.2. We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

12.3. What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Services' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Services' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

12.4. When you must pay and how you must pay.

We accept payment via PayPal.You must make an advance payment of 100% of the price of the Services, before we start providing them.

12.5. We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6. What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

Our responsibility for loss or damage suffered by you

13.1. We are responsible to you for foreseeable loss and damage caused by us.

. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Servicesincluding the right to receive services supplied with reasonable skill and care

13.3. We are not liable for business losses.

We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

14.1. How we may use your personal information.

We will only use your personal information as set out in our Privacy Policy www.prescribehub.co.uk/privacy-policy.

Other important terms

15.1. We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2. You may not transfer your rights to someone else.

The Services are personal to you and therefore you may not transfer your rights or your obligations under these terms to another person.

15.3. Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4. If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5. Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

15.6. Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.

15.7. Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Centre for Effective Dispute Resolution (CEDR) via their website at www.cedr.com. CEDR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.